Services

Routine appointments

Our routine appointments are 10 minutes long; if you think you need longer please tell the receptionist when you book.

Telephone appointments

As an alternative we offer booked telephone consultations when the doctor will ring you as near a specific time as possible. These are useful if you normally work and find it difficult to get to the surgery in working hours. Telephone appointments are only for problems that do not require a face to face consultation or examination.

Telephone Advice

Sometimes you may wish to speak to a doctor or nurse on the telephone for something which doesn’t need an appointment e.g. test results. If the doctor is not able to take your call at that time the receptionist will take a contact number for you and the doctor will ring you back when he or she is free.

Urgent appointments

If you need to see a doctor urgently before the next available routine appointment you may be offered an urgent appointment in our “sit and wait” late morning surgery or telephone advice. Urgent appointments are shorter and only for single problems.

Text Message Reminders

We currently use an automated text reminder service for some of our appointments and other medical matters. If you would prefer not to use this service please let us know so we can remove you from our text messaging list.

Home Visits

Home visits are strictly for people too ill to get to the surgery .If you feel you might need a home visit please ring 0113 2395550 as soon as possible in the day. A doctor may phone you for more details to assess your problem.

Repeat Prescriptions

Please bring in, post (enclosing a stamped addressed envelope) or fax your repeat prescription requests. They will be available for collection two full working days later. We do not take prescription requests by telephone. You may also order your repeat prescription on-line at http://www.newcroftsurgery.nhs.uk. It is easy to register to use this service please ask at reception for details. Some pharmacies offer a prescription collection and delivery service. Please ask your pharmacy if they offer this service.

Test Results

Doctors will usually ask patients to ring for their test results. Please do not ring for test results during busy surgery times. A good time is late morning or early afternoon. We ask that you do not come to the reception desk to ask for your results as we cannot ensure patients confidentially in our open plan reception area. Results will not be given to anyone else, other than the person they relate to.

Stop Smoking Services

We offer a comprehensive service for patients wishing to give up smoking. This includes literature and counselling by our specialist smoking cessation advisor. Please ask at reception if you wish to make use of this service.

Other Services Provided

As well as the usual range of GP services the Practice also provides:
  • Contraceptive Services and advice including fitting of coils and implants.
  • Minor surgery
  • Dietary advice
  • Cervical Smears – female patients are invited every three years
  • Consultations with an Advanced Nurse Practitioner

 

  • Maternity services – ante and postnatal care, by your doctor and the midwife.
  • Child Development– we offer a comprehensive assessment of your child’s development by your doctor and the Health Visitor

 

Our nurses also run a number of disease management clinics:
  • Asthma
  • Heart Disease

 

  • Diabetes
  • COPD – breathing difficulties
The following specialists also work with the Practice:
  • Physiotherapist
  • Alcohol counsellor
  • Mental Health Worker (counsellor)

 

 

  • District Nurse
  • Health Visitor
  • Midwife