Information

What are the Practice Opening Hours?

The Practice is open:

Monday: 07:00 – 19:00
Tuesday: 07:00 – 19:00
Wednesday: 07:00 – 19:00
Thursday: 07:00 – 19:00
Friday: 07:00 – 19:00

Weekends and Bank Holidays

You can book an appointment for the Ireland Wood Hub which runs from Ireland Wood Surgery in Cookridge, for more information about The Hub click here.

Hub Opening Hours

Saturday: 8am – 4pm
Sunday:   8am – 4pm

The Practice is closed for training once a month on a thursday afternoon and bi-monthly during the lunch time period – look out for more details when you visit the surgery as we always place notices in the surgery well in advance when this is the case.

Appointments Information

Routine appointments

Our routine appointments are 10 minutes long; if you think you need longer please tell the receptionist when you book.

Telephone appointments

As an alternative we offer booked telephone consultations when the doctor will ring you as near a specific time as possible. These are useful if you normally work and find it difficult to get to the surgery in working hours. Telephone appointments are only for problems that do not require a face to face consultation or examination.

Non Urgent telephone advice

Sometimes you may wish to speak to a doctor or nurse on the telephone for something which doesn’t need an appointment e.g. test results. If the doctor is not able to take your call at that time the receptionist will take a contact number for you and the doctor will ring you back when he or she is free.

Urgent appointments

If you need to see a doctor urgently before the next available routine appointment you may be offered an urgent appointment or telephone advice. Urgent appointments are shorter and only for single problems.

Can I get a Home Visit?

Home visits are strictly for people too ill to get to the Surgery.

If you feel you might need a home visit please ring 0113 239 5550 as soon as possible in the day. A doctor may phone you for more details to assess your problem.

What can I do in an emergency if the Surgery is closed?

There are no surgeries at the weekend. If you need to see a doctor when the Practice is closed please ring us on 0113 239 5550.  Our answer phone message will connect you with our local out of hour’s service provider. If you inadvertently dial the appointments line, our answer phone message explains how to contact your local out of hours service provider.

For health advice please ring NHS 111 by dialing 111 on your telephone. NHS 111 also offer advice online at www.nhs.uk/111

Is Information I Give The Practice Kept Confidential?

All information you give to anyone in this Practice is considered to be confidential. Where personal data is stored electronically we comply with the Data Protection Act. In the course of everyday patient care and administration your data may be shared (in confidence) with specific NHS organisations. All employees have access to patient data in relation to their role, and have signed a confidentiality agreement.

What If I Need To Speak To Someone Privately?

If you would like to speak to someone in private, rather than at reception, please let the receptionist know and we will provide a quiet space away from the front desk.

What If I’ve Got A Complaint Or Suggestion About The Practice?

We hope we provide a good service to all our patients. Inevitably sometimes you may feel it has fallen short of your expectations. If this is the case, we would like to deal with any complaints quickly and to your satisfaction. Details of how to make a complaint are available at reception. Equally we would love to hear from you if you would like to tell us about the things we do well.

To feedback to the surgery please complete our Friends and Family Test or see the details below about our NHS Choices Web Page.

Click Here to be redirected to our NHS Choices Web Page

To download copies of our Practice Complaints Leaflets please click the links below:
Patient Info Leaflet One
Patient Info Leaflet Two

What Are My Responsibilities?

We will treat you with respect, care and courtesy and we ask that you do the same for us. Please be on time for your appointment, and cancel any appointment you cannot attend in time for us to offer it to another patient. If you arrive more than 15 minutes late you may be asked to make a further appointment. It is important that you inform us promptly if you change address, or telephone number. If you are under the care of a hospital, or awaiting an appointment, please notify them too.

We adhere to the NHS ZERO tolerance policy to protect our staff and other patients. If you are violent or abusive, and this leads to a fear for a person’s safety then you will be removed from the practice list with immediate effect. Repeated misuse of medical services, for example repeated failure to attend appointments without sufficient prior notice may also lead to the removal from the list. It is our policy that you recieve warning letters prior to removal.

If you move outside of the practice area, then you will no longer be able to remain on the practice list. We are sorry but we are unable to make exceptions in these instances.

Patients who are abusive or violent will be removed from our list and NHS Airedale, Bradford and Leeds will make alternative arrangements for their healthcare.

Are There Any Charges For Treatment?

Certain services are not included on the NHS, for example, private medical examinations, employment examinations, overseas visitors, private sick notes and some vaccinations. When you make your request, please check if a fee is charged for this service. A list of current charges is displayed in the waiting room. You will be asked to make payment for private services in advance.

Where Else Can I Get Help And Advice?

NHS 111- when you need medical advice fast but it’s not an emergency dial 111.  NHS 111 is staffed by trained healthcare professionals so you will get the advice you need or you will be directed to the correct local service to meet your needs.  www.nhs.uk/111

Patient Participation and Reference Group (PPRG)

If you would like to help us by providing specific feedback about our services, please ask at reception for information about joining our PPRG or if you are happy to communicate via email our ‘virtual’ PPRG (vPPRG).

Late Night Pharmacies

Ireland Wood Pharmacy
Tel: 0113 2857005

Boots, Leeds City Railway Station
Tel: 0113 242 1713

Boots, Owlcotes
Tel: 0113 236 1898

Sainbury’s, Moor Allerton
Tel: 0113 266 6734